Asked Questions
Can I use the PINPODS smartphone stick with a large smartphone, like an iPhone 12 Pro Max?

Our PINPODS is compatible with all smartphones and tablets up to 8.7 Zoll.

How much does the PINPODS weigh, and is it light enough to take on longer hikes?

The PINPODS weighs 50g, making it lightweight enough to carry on longer hikes without adding significant weight to your gear.

Is the PINPODS available in different colors or just in orange colors?

The PINPODS is available in the following colors: OrangeSun, GreenLeaf, BlueSky, RedRose, BlackSilver.

Is the PINPODS waterproof, or should I protect it from moisture?

Yes, the PINPODS is waterproof, so you do not need to protect it from moisture.

Can I use the PINPODS with a lightweight camera instead of a smartphone?

Yes, the PINPODS works with lightweight digital cameras as well as smartphones.

Is the grip of the PINPODS ergonomically designed and comfortable for extended use?

Yes, the grip of the PINPODS is ergonomically designed and comfortable for extended use, ensuring a user-friendly experience during prolonged periods of handling.

How quickly can the PINPODS be set up and folded back down?

The PINPODS can be set up and folded back down in just a few seconds, making it extremely quick and convenient to use.

Can the PINPODS also be used as a selfie stick, or is it just meant as a tripod?

The PINPODS can be used both as a selfie stick and as a tripod, offering versatility for a wide range of photography and videography needs.

How can I clean the PINPODS if it gets dirty, especially after outdoor use?

To clean the PINPODS, especially after outdoor use, simply use water and a cloth.

Product and

How does my PINPODS work?

To open it simply pull out the PINPODS firmly at the to of the head. On the edge of the display clamp the phone in portrait or ladscae mode or insert the smartphone and pusch the PINPODS head down to to lock it in.

How does my PINFIX work?

Insert the smartphone and push the PINPODS head all the way down until the phone is completely fixed. Pull the PINFIX over the pointed end. Stretch it over the phone and fix it behind the head.

What applications are possible?

The PINPODS offers a range of applications, including:

  • Serving as a selfie stick for taking selfies or group photos.
  • Functioning as a tripod for capturing stable videos and photos.
  • Supporting video calls or live streaming by holding the device steady.
  • Enhancing outdoor photography and videography with its lightweight and portable design.
  • Acting as a desktop stand for smartphones, making it ideal for hands-free viewing or video conferencing at a desk or workstation.

Is it also suitable for tablets?

Yes, up to 8.7 Zoll.

Are the PINPODS suitable for children?

Yes, the PINPODS are suitable for children, offering a user-friendly design that can be safely and easily used by younger users under supervision.


& Payments
How much are the shipping costs?

We offer free standard shipping to all our customers for orders to Germany (DE) and Austria (AT).

What are the shipping costs for other EU countries?
For orders shipped to other EU countries, we charge a flat fee of €6.99.

These countries include: Belgium, Czech Republic, France, Italy, Luxembourg, Netherlands, Austria, Poland, Sweden, Slovakia, Slovenia, Spain, Hungary.

How long does delivery take?

Delivery times vary depending on the destination and current operating conditions. Typically, the delivery time for Germany and Austria is 3-5 business days. For other EU countries, you should expect a delivery time of 5-10 business days. We do everything we can to ensure your order arrives as quickly as possible.

Which payment systems can I use to order my PINPODS?

You can pay for our products on our website using the following payment methods:

PayPal, MasterCard, Visa, Maestro, Credit Card, American Express, Apple Pay, Google Pay, Instant Transfer, SEPA Direct Debit, Discover, EPS, Bancontact, iDEAL, and Shop Pay (Shopify).

Can multiple discounts be redeemed at the same time on my PINPODS order?

No, that is not possible.

In which currency are transactions processed?

Transactions are processed in Euros.

Returns &

What should I do if I receive a damaged product?

If you receive a damaged product, please follow these steps:

  1. Contact us immediately via email or phone, providing details of the damage and your order number.
  2. Take photos of the damaged product and packaging to document the condition as evidence for the claim.
  3. Wait for instructions from us on how to proceed. We may request the return of the damaged item for inspection.
  4. Once the damage is verified, we will arrange for a replacement to be sent to you free of charge, or issue a refund according to your preference.

Please note that claims for damaged products should be made within a specific time frame from the date of receipt, as mentioned in our return policy.

What is the process for refunds and returns?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return:
Please email us at, and we will provide you with the return address and necessary authorization.

Please Note:
Return shipping costs are your responsibility.

Tips for a Smooth Return Process:

  • Include the return overview in your package.
  • Ensure the label covers any previous addresses and barcodes and does not protrude.
  • If possible, use the original packaging for a secure return.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at

What should I do if my order is incomplete?

If your order is incomplete, please follow these steps:

  1. Contact us immediately via email or phone. Provide your order number and detail the items that are missing from your order.
  2. We will investigate the issue with our dispatch team to determine what went wrong.
  3. Once we identify the cause, we will take the necessary steps to rectify the situation. This may involve sending the missing items to you at no extra cost or offering a refund for the missing items, depending on your preference and the availability of the items.
  4. We aim to resolve such issues promptly and to your satisfaction.

Please ensure to report any discrepancies in your order as soon as possible to facilitate a swift resolution.

What does the warranty cover?

The warranty covers manufacturing defects and malfunctions under normal use conditions. The warranty period is for one year from the date of purchase.

trust our happy customers!

4.6 rating of 342 reviews
RamonZ says
“Stable Support in Any Setting!!!! The PINPODS has been a solid addition to my gear. Whether on a windy hill or a smooth tabletop, it provides reliable stability for my smartphone. It's impressive how well it performs in diverse conditions.”
LueGGer_Sarah says
“I love how the nice desig! It's so compact that I can take it anywhere without thinking twice. Perfect for those spontaneous moments that need capturing. Sleek and Compact for Everyday Use”


We hope these FAQs have addressed some of your concerns. If you have any
further questions or need assistance, please don’t hesitate to reach
out to our friendly customer support team.